IT Hardware Supply, Repair and Spares
Laptops, desktops, printers and peripherals supplied, upgraded and repaired — with spares held for what you run.
IT hardware supply and repair covers procuring computers and peripherals, upgrading existing machines, and diagnosing and fixing faults at component level. ITVEDA supplies laptops, desktops, workstations, printers, monitors, switches and UPS units from Dell, HP, Lenovo and Acer, carries out board-level and component repairs, and performs SSD, RAM and battery upgrades that extend the life of machines still worth keeping. Common spares are stocked against AMC contracts so a failure is resolved rather than ordered.
What IT hardware supply and repair covers
Everything below is in scope as standard. Anything outside it is quoted and approved by you before any work starts.
Hardware procurement
Dell, HP, Lenovo and Acer business ranges supplied with the right warranty tier from the start.
On-site diagnostics
Faults diagnosed at your desk where possible, so machines are not removed unnecessarily.
Component-level repair
Screens, keyboards, hinges, batteries, drives, power supplies, motherboard and charging faults.
Performance upgrades
SSD, RAM and thermal servicing that makes a four-year-old machine usable again for a fraction of a replacement.
Printer and peripheral service
Printer, scanner, UPS and network device supply, servicing and consumables.
Stocked spares
Drives, RAM, adapters, batteries and cables held against the models you actually run.
Brands we supply for IT hardware supply and repair
Dell
Laptops, desktops, workstations and servers
HP
Laptops, desktops and printers
Lenovo
Laptops, desktops and servers
Acer
Laptops, desktops and monitors
APC
UPS and power protection
The delivery process, step by step
Nothing here is a surprise on the day. Each step has a named output, and you sign off before the next one starts.
1 · Log the fault
In progressRaise it on the helpdesk with the asset tag; we already know the machine and its warranty status.
2 · Diagnose
Not startedRemote first, then on-site. Workshop collection only when the repair genuinely needs a bench.
3 · Quote or cover
Not startedUnder a comprehensive AMC most repairs are covered. Anything outside it is quoted and approved before work starts.
4 · Repair or swap
Not startedRepaired from stocked spares, or swapped for a loan unit so the user keeps working.
5 · Return and verify
Not startedMachine returned, data intact, and the fault confirmed resolved with the user before the ticket closes.
What you actually get out of it
Users back at work in hours rather than days
Ageing machines upgraded instead of replaced where it makes sense
One supplier for procurement, warranty and repair
Asset history tracked, so repeat offenders get retired
Hardware & Repair — frequently asked questions
Straight answers, including the cases where the honest answer is that you do not need this service.
Is it worth upgrading an old laptop or should we replace it?
If the machine has an eighth-generation Core i5 or newer and the chassis is sound, an SSD, a RAM increase and thermal servicing usually restore it to comfortable performance for well under a fifth of the replacement cost. Older than that, or with hinge, board or screen damage, replacement is normally the better call and we will say so.
Do you repair on site or do you take the machine away?
On site wherever possible — drives, RAM, batteries, keyboards, docks and most peripheral faults are handled at the desk. Board-level work and screen replacement need a bench, and a loan unit is provided so the user is not idle.
Can you supply hardware in bulk for a new office?
Yes. Bulk supply is quoted with a standard build, asset tagging, imaging and staged delivery to match your fit-out schedule, so machines arrive ready for users rather than in boxes.
Do you keep spare parts in stock?
We stock common spares — SATA and NVMe drives, DDR4 and DDR5 memory, batteries, adapters, keyboards and cables — against the models our AMC customers run. That is what turns a two-week parts wait into a same-day fix.
What happens to the data on a machine you take for repair?
Data is left untouched wherever the repair allows it. Where a drive must be replaced, we image the old drive first and hand back the original media, and nothing is disposed of without your written instruction and an erasure certificate.
Often bought alongside
These services share the same site visit, the same documentation and the same contract, so combining them costs less than buying them separately.
IT Equipment Rental
Business-grade laptops, desktops and workstations on monthly or project-length rental, imaged and delivered ready to use.
Explore IT Equipment RentalIT AMC & Support
A single annual contract covering your helpdesk, on-site engineers, preventive maintenance and everything in between.
Explore IT AMC & SupportSoftware Licensing
Genuine Microsoft, Adobe, antivirus and business software — licensed correctly, renewed on time, audit-ready.
Explore Software Licensing
Get a fixed quote for IT hardware supply and repair
Send us the site details or the current setup. We will come back with a scoped, fixed-price proposal and a clear list of what is excluded.