How we contract, quote and hand over

AMC pricing is driven by three things: the number of systems under contract, whether cover is comprehensive or non-comprehensive, and the response time you choose. Servers, firewalls and network equipment are counted separately from desktops because they carry different risk. You receive a single annual figure after the audit, and it does not move during the contract year unless the device count changes.

No. The audit of your existing estate is free and the findings are given to you in writing whether or not you go on to buy anything. It exists because quoting an AMC without knowing what is in the building is guesswork, and guesswork is what produces the extra invoices later.

AMC contracts run for twelve months. Equipment rental starts at one month and is commonly taken for twelve, twenty-four or thirty-six months, with the rate falling as the term lengthens. Project work — cabling, a firewall deployment, an office fit-out — is quoted as a fixed-price project with no ongoing commitment attached.

It is quoted and approved by you in writing before anything starts. Nothing outside the agreed scope is carried out and invoiced afterwards. The exclusions are listed explicitly in the contract rather than left implied, which is why the scope conversation happens before signature and not during the first incident.

Yes, and it is usually cheaper. Services that share a site visit, a survey or a documentation pack cost less delivered together than bought separately. A combined contract also means one helpdesk, one asset register, one renewal date and one invoice.

Onboarding runs about two weeks for a typical office. Week one is the audit, the asset register, monitoring agents and remote access tooling. Week two covers credential handover, backup verification, patch baselining and a session with your team on how to raise tickets. Support begins on day one regardless — you are not left uncovered while onboarding finishes.

You do. Firewall, server, Microsoft 365 tenant, NVR and switch credentials are registered in your organisation's name and handed over. So are the port maps, rack diagrams, VLAN plans, IP schedules, asset register and licence entitlements. Withholding any of that as a retention tactic is precisely the practice this company was set up to avoid.

You keep everything: credentials, documentation, licences registered to your company and any equipment you own. We hand over to the incoming provider and answer their questions during the transition. Rented equipment is collected, wiped to a recognised erasure standard and certified.

Engineers work under named individual accounts, never shared logins, so every action is attributable. Remote access is through an audited tool with session logging. Access is granted per engagement and revoked when it ends. Data on devices taken for repair is left intact wherever the repair allows, and any drive that must be disposed of is erased to standard with a serial-numbered certificate issued to you.

Yes. Cutovers, migrations, cabling in occupied offices and firewall replacements are normally scheduled outside working hours precisely so they do not disrupt anyone. Standard office hours are Mon–Sun, 9:00 AM – 9:00 PM, and AMC customers have out-of-hours cover as part of the contract.

Yes. Co-managed arrangements are common: the internal team keeps user-facing work and project ownership while we take escalations, out-of-hours cover, patching, infrastructure and procurement. It is usually the right structure once an organisation has one or two IT people who are stretched rather than idle.

ITVEDA serves clients PAN India. Engineers reach site the same day across Noida, Greater Noida, Delhi, Gurugram, Ghaziabad, Faridabad, and scheduled installations, cabling, hardware delivery and project work are carried out nationwide. Remote support, procurement, software licensing, Microsoft 365 administration and cloud work reach anywhere in India, so a single-office client in another state is supported exactly like one down the road.